UPS has refused to send a package to a Mexican woman living in South Florida because she has refused to provide proof that she is a legal resident.
Cristina Bustos told the Palm Beach Post the package has the birth certificates of two relatives also living in Florida who need them to apply for passports. She was told the package would remain at a UPS center in Louisville, Ky., until she sends a copy of her green card.
Kirsten Petrella, a UPS spokeswoman, said the company is obliged to follow directives from Immigration and Customs Enforcement. The agency believes documents like birth certificates are sensitive because they could be used by terrorists to get false documents, she said.