Stephen Dinan, Washington Times, February 8, 2015
The Homeland Security Department has set up hotlines for illegal immigrants who believe their rights under President Obama’s amnesty policy have been violated.
In a memo announcing the customer complaint line, U.S. Customs and Border Protection asked illegal immigrants to “please tell us about your experience” if they believe they were treated “contrary to the new DHS enforcement priorities.”
The department alerted “stakeholders” last week of three complaint hotlines: one for CBP, which oversees the Border Patrol; one for U.S. Immigration and Customs Enforcement, which handles immigration laws in the nation’s interior; and one for U.S. Citizenship and Immigration Services, which is poised to handle the millions of amnesty applications expected to be filed.
The amnesty policy grants tentative legal status to up to 4 million illegal immigrants and orders Border Patrol agents and Immigration and Customs Enforcement agents not to arrest other illegal immigrants who say they have been hiding in the U.S. for years but don’t meet the criteria for full amnesty.
Mr. Moran, testifying to a Senate committee last week, said agents now have to go through a checklist when they encounter illegal immigrants. Those who give the right answers are likely to be released.
“The messaging on the training from CBP has been inconsistent at best,” he said.
Sen. Ron Johnson, Wisconsin Republican and chairman of the Homeland Security and Governmental Affairs Committee, said it sounded as though immigrants only had to say “magic words” to avoid arrest.
The CBP page says it has only “limited assistance” available in Spanish for those calling to complain, but the complaint hotline for ICE specifically says it can handle calls both Spanish and English.