Indian Accent Doesn’t Fly

Little India (Norwalk, Connecticut), May 5, 2009

Citing a backlash from customers who complained that they were finding Indian accents hard to understand, Delta Air Lines has dropped the use of Indian call centers to handle sales and reservations.

Delta is retaining its call centers in Jamaica and South Africa, which generate far fewer complaints.

Under criticism from angry Florida lawmakers, JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers. {snip}




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