Sherri Drake, Commercial Appeal (Memphis), March 22, 2006
U.S. Postal officials are hoping a new bilingual post office here will make life easier for Spanish-speaking residents and speed up waits.
Memphis’ first bilingual post office — a contract unit with Nationwide Insurance — opened Monday in Hickory Hill.
Crum said postal officials saw a need for a bilingual office in that community, which has many Hispanic residents. Communication problems between workers and Hispanic customers were causing long waits.
This is the first bilingual contract post office in the Southern region of the country, Crum said.
“We’re trying this as a prototype,” he said. “We’re really excited about it. I really think it’s good for the Hispanic people.”