Macy’s to Pay $650,000 to Resolve Bias Inquiry

Alan Feuer, New York Times, August 20, 2014

After an 18-month investigation, Macy’s has agreed to pay a $650,000 fine and hire an independent monitor to address complaints that minority shoppers faced heightened surveillance and, in some cases, wrongful detention at its flagship store in Midtown Manhattan.

The investigation, conducted by the state attorney general’s office, reviewed the internal “loss prevention” procedures employed by Macy’s at its Herald Square store as well as allegations that black and Hispanic shoppers were unfairly targeted by security officials. The inquiry found that Macy’s “detained African-Americans, Hispanics and other minorities for allegedly shoplifting at significantly higher rates relative to whites,” a settlement agreement to be released on Wednesday said.

“This agreement will help ensure that no one is unfairly singled out as a suspected criminal when they shop in New York,” the attorney general, Eric T. Schneiderman, said in a statement set to accompany the release of the settlement document, which covers all 42 Macy’s stores in New York State.

The deal with Macy’s comes a week after Mr. Schneiderman’s office reached a similar one with Barneys New York, which agreed to pay $525,000 and institute a host of reforms aimed at addressing allegations of racial profiling at its Madison Avenue store.

The Macy’s investigation included a review of complaints since 2007 from 18 minority shoppers who claimed they had been improperly detained at the Herald Square store. {snip}


As part of the latest inquiry, investigators reviewed claims that some customers who spoke limited English had been denied an interpreter while being questioned about shoplifting accusations. The investigators also spoke with at least two Macy’s sales representatives who, the settlement agreement stated, said that store guards followed black and Hispanic shoppers “at rates far greater than that of white customers.”


Topics: ,

Share This

We welcome comments that add information or perspective, and we encourage polite debate. If you log in with a social media account, your comment should appear immediately. If you prefer to remain anonymous, you may comment as a guest, using a name and an e-mail address of convenience. Your comment will be moderated.
  • MekongDelta69

    Grovel, grovel, grovel – again.

    I’m waiting for just ONE company to tell these blacks where to go. Just ONE.

    • IstvanIN

      Eventually they have to give in because the government has unlimited funds. We lost the Bell System because of an unlimited government and Macy*s isn’t nearly has big.

      • Pro_Whitey

        I’m no fan of Bank of America, but they have just had to do similar groveling, paying for putting together crappy mortgage securities that the government insisted they create in order to give out mortgages to the unqualified. Bank of America deserves a whack, but the government is rewriting history.

  • Oil Can Harry

    Hey liberals, could it be that “Macy’s

    • APaige

      Black employee theft is even worse.

      • FransSusan

        I’ve wondered about that….black employee theft. Macy’s employs a lot of blacks in the Atlanta area, even in the more upscale areas.

    • Alexandra1973

      Even if they conceded that that’s the case, they’d still find a way to justify it. To sum it up: Blame Whitey.

    • A Freespeechzone

      What’s wrong with you? They ARE entitled to free stuff….as payback for all the discrimination they’ve experienced…and experience.

  • Alexandra1973

    And the next ghetto lottery winners, folks…!

  • IstvanIN

    Blacks and Hispanics steal at higher rates, that is a fact. They certainly are not the only ones but they are the majority. This is simply bogus.

  • RyanP

    I am not sure why it is a violation of your rights to have a security guard keep an eye on you. Maybe if he tackles you to the ground when you did nothing. But just following you around, big deal. They can follow me around all they like. They won’t catch me stealing anything.

    • kikz2

      exactly… i’m not bothered by it either…..i guess it makes them feel ‘OHpress’……and my-crow-agress….

    • Jacobite2

      Remember the racial-profiling flap? I memorized a few crime statistics and found out that, in a few moves, I could corner any Leftist into claiming that “the truth is racist.” All the facts about shop-lifting don’t matter (they’re racist), only the fact that blacks are watched closely. Beware, crackers, even equal treatment is only an interim position. Eventually, even observing black customers will be prohibited.

      • Nonhumans

        Libtards are assinine and pathetic. I’ve cornered several of them, as well, with simple stats. Drive it home by telling them that it’s not racist because reality is incongruent with their stoopid little ideology.

  • Ella

    Maybe Macy’s should not sell so much Black apparel in their stores; they might attract a better crowd of shoppers. Their clothing has really changed lately to appeal to the ethno- customers.

    • kikz2

      high priced junk…. even discounted by 75% macy’s will return even ruined items to vendors and get their money back in full… <two kids work retail…in a very white, very nice exoburb of faaar n. dallas…

    • kikz2

      two of my kids work at macy’s in the far north dallas exoburbs.. you’d think the outrageous prices for their literal ‘rags’ would keep out the riff raff.. but i guess they come to steal… and or buy on credit…

  • Jacobite2

    If Macy’s had ethnic-American owners, I’d expect them to start planning a re-location of the Herald Square store — to Idaho. My new Rule of Life #1 is “There is no work-around for African-Americans.”

  • NoMosqueHere

    I don’t like to shop in stores frequented by black criminals. It’s more than unpleasant — it’s dangerous for me and my family. This is just another sad story on the long road to destroy the white race.

  • FransSusan

    Sigh. The looting never ends. Here they are again, taking something that doesn’t belong to them—money for bogus reasons from Macy’s and Barney’s. Everyone knows that blacks steal more often than whites. Not saying that whites don’t steal, but it’s a matter of percentages, so naturally blacks are going to be scrutinized more carefully. These stores should stop pandering to this kind of extortion!