Megan Rose Dickey, Tech Crunch, October 30, 2020
Uber says it has received more than 8,500 demands for arbitration as a result of it ditching delivery fees for some Black-owned restaurants via Uber Eats.
Uber Eats made this change in June, following racial justice protests around the police killing of George Floyd, an unarmed Black man. Uber Eats said it wanted to make it easier for customers to support Black-owned businesses in the U.S. and Canada. To qualify, the restaurant must be a small or medium-sized business and, therefore, not part of a franchise. In contrast, delivery fees are still in place for other restaurants.
In one of these claims, viewed by TechCrunch, a customer alleges Uber Eats violates the Unruh civil Rights Act by “charging discriminatory delivery fees based on race (of the business owner).” That claim seeks $12,000 as well as a permanent injunction that would prevent Uber from continuing to offer free delivery from Black-owned restaurants.
“We’re proud to support black-owned businesses with this initiative, as we know they’ve disproportionately been impacted by the health crisis,” Uber spokesperson Meghan Casserly said in a statement to TechCrunch. “We heard loud and clear from consumers this was a feature they wanted—and we’ll continue to make it a priority.”