Posted on April 23, 2018

Ex-Houston 911 Operator Guilty of Hanging Up on Thousands of Callers

Crimesider, April 19, 2018

A former 911 operator in Houston has been found guilty of hanging up on people calling for emergency services. Jurors on Wednesday found 44-year-old Crenshanda Williams guilty of interference with emergency telephone calls, a misdemeanor.

She was sentenced to 10 days in jail and 18 months of probation.

Prosecutors from the Harris County district attorney’s office say she worked as a 911 operator for a year and a half, ending in 2016. Records showed that thousands of calls lasting less than 20 seconds were attributed to her hanging up. {snip}

Calls varied from reports of robberies and homicides to reports of speeding vehicles.


Williams told investigators she often hung up because she didn’t want to talk to anyone at those times.


“She was going through a hard time in her life, and she was a poor performing worker at the Houston Emergency Center,” he said. “But punishing her doesn’t do anything to fix the problems that still exist at the emergency center.

Crenshanda Williams