Twitter Says Blocking a New York Times Account Was ‘An Error’

Nellie Bowlesnov, New York Times, November 26, 2017

As Twitter has tried to draw bright lines between what is acceptable and not acceptable on its platform, it has stumbled over them itself.

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This weekend, Twitter locked The New York Times’s international team account. The account was blocked on Saturday afternoon and unlocked about 24 hours later, on

The social network said that a @nytimesworld tweet violated Twitter’s rule against hateful conduct. The tweet promoted an article about Prime Minister Justin Trudeau’s apology to indigenous people in a Canadian province, where for much of the 20th century their children were compelled to attend boarding schools that separated them from their families and cultures.

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Twitter has experienced increased public and government scrutiny over the past year. Earlier this month, Donald Trump’s personal account was disabled for 11 minutes, causing an uproar. Executives later discovered that it was a contractor who was leaving Twitter that day who had disabled the account.

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