Dillard’s Says ‘Ethnic’ Hair Harder to Clean in Response to Discrimination Suit

Emanuella Grinberg, Court TV, April 25, 2006

Almost three years after Vaughan Thomas says she paid an inflated price at a Montgomery, Ala., hair salon simply for being black, lawyers for Dillard’s beauty salons went to court Tuesday to defend the department store from allegations of what Thomas and others call “race-based pricing.”

Thomas is one of eight black women suing the department store for racial discrimination after she allegedly was told that Dillard’s beauty salons charge black customers more than whites because of the “kinky” nature of “ethnic” hair.

“Hair is hair regardless of what color you are, and the prices should be the same for everybody,” Thomas told Courttv.com. “This is a practice that’s still being done in the 21st century, and it should be stopped.”

While lawyers for Dillard’s deny that the retailer practices “race-based pricing,” they claim that scientific evidence supports the theory that “ethnic” hair requires more effort to treat—and therefore should be subject to higher pricing.

A defense brief submitted in Alabama federal court cites numerous supposed characteristics of black hair that make treating it more “time consuming and technically demanding than fulfilling the minimal (or non-existent) conditioning needs” of the typical white customer.

“The rendering of professional hair care is a personal service typically tailored to the specific needs and preferences of the individual,” Dillard’s scientific expert, Mort Westman, said in a deposition. “Numerous factors exist and must be considered during the process of cleansing, conditioning and styling, rendering the resultant treatment somewhat unique.”

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