LiveScience, June 4, 2009
Despite advances in parity in recent decades, white men in America on average still get paid more than women and minorities for doing the same work, by some accounts about 20 to 25 percent more.
A new study finds one reason: In satisfaction surveys, store customers and medical patients say they prefer white men, and managers frequently hire and set pay based on customer preferences.
In the study, researchers at four business schools showed study subjects a video featuring either a black male, a white female, or a white male actor playing the role of an employee helping a customer. Those viewing the white male were 19 percent more satisfied with the employee’s performance, and they were also more satisfied with the store’s cleanliness and appearance.
But the actors demonstrated the same scripted behaviors, and the store background, camera angles and lighting were identical.
“Customers, from students buying textbooks to patients in an examining room, are consistently biased in favor of white men,” said David Hekman, assistant business professor at the University of Wisconsin-Milwaukee. “Because customer satisfaction is critical for organizational survival, business owners and managers will hire white men when possible and will pay lower salaries to the women and minorities they do hire.”
In a separate aspect of the study, Hekman and his colleagues examined more than 10,000 medical patients’ ratings of their doctors. Patients who received e-mail from their doctor were more satisfied with their doctor’s competence and approachability, but only if the doctor was a white man.
Changes are needed in how customer satisfaction surveys are conducted, Hekman argues.
Surveys should target specific employee behaviors. For example, don’t ask customers if they would recommend a physician, he suggests. Ask them how many times the doctor asked a patient if she had additional questions or understood key medical terms.
Anonymous customer feedback surveys should not be done, Hekman said. Customers should be identifiable and therefore at least somewhat accountable for their ratings. “People may do all sorts of bad things when they are anonymous,” he said. “Just check out the reader postings on any blog.”
The study, announced today, will be published in the Academy of Management Journal.
Original article
(Posted on June 8, 2009)
Comments
All else being equal, I prefer white men as well. Especially when it comes to physicians, attorneys and other skilled professions. The reason? I know they didn’t get where they are due to affirmative action.
Now the leftists out there are screaming “but they might have gotten there through the good ole boys network!” Yes. It’s possible - but there are no quotas of “good ole boys” who must be admitted or graduated from schools. Furthermore, blacks and women can also be members of “good ole boys” networks. Also, there is no doubt that affirmative action is far more pervasive than good ole boys networks. AA is entrenched and embedded in all large American institutions, public or private.
Take this simple test.
Beleive me, the last people here the USA that want everybody treated “equal” are the blacks and females….Sports for example, women in things like the “Boston Marathon”, they get a half hour head start over the men and when they come in ahead (barely) of the men they say “See we told you we could do it, we are just the same as the men”, Golf, Billiards, Tennis, Basketball, ECT. The Military, if a man only does the “PFTs” the same as the best female he would be kicked out, but ther female will be E-7 in 6 years, and on and on, I saw this in real life. And as for blacks, without “affirmative action” they would be crying even more.
“Changes are needed in how customer satisfaction surveys are conducted, Hekman argues.”
See how sick liberal/leftist are? This crank wants to change the survey to give him the results he wants. This goes hand in hand with liberals habit of changing the names of things to try and give them a new meaning. Liberalism/leftism is a mental disease.
‘Anonymous customer feedback surveys should not be done, Hekman said. Customers should be identifiable and therefore at least somewhat accountable for their ratings. “People may do all sorts of bad things when they are anonymous,” he said. “Just check out the reader postings on any blog.”’
Translation: they need a way to intimidate people into giving less competent non-whites better scores.
Just today, I was making an appointment to see a doctor at an orthopedic clinic. I called three clinics. The phones were answered at clinic 1, by a dumb sounding white woman, at clinic 2 by a dumb sounding black woman, and at clinic 3, by an articulate white woman. I am keeping my appoinment at clinic 3. To me, their choice of receptionist indicates their overall professionalism and by extension, competence.
In my experience, white women and white men are equally competent in business and the professions. I never volunteer to be the guinea pig for Affirmative Action Jackson in any setting.
You mean people aren’t buying into the ad fantasy that white males are imcompetent?
Customers, from students buying textbooks to patients in an examining room, are consistently biased in favor of white men
If this is the case, why is the new national obsession in both print and TV ads to show non-whites, particularly blacks, as often as possible?
The computer magazine I got in the mail today shows an Asian girl on the front cover depicted as a computer “genius.” Inside, and ad for an ISP with tech support you can trust shows a white guy, girl, and a black man front and center. Another ad shows a black professional artist, and other ads I’ve seen have shown black business professionals. (Virtually all of the writers for this magazine, however, are white.)
Advertisers are either clueless, this study is fallacious, or advertisers have a death wish. Take your pick.
“Anonymous customer feedback surveys should not be done, Hekman said. Customers should be identifiable and therefore at least somewhat accountable for their ratings. ‘People may do all sorts of bad things when they are anonymous,’ he said. ‘Just check out the reader postings on any blog.’”
How laughable and obvious there Comrade Hekman; you didn’t get the multicultural “results” you wanted, so demand built-in biased test reporting from research subjects in the future. That is what this all amounts to and nothing more.
If telling the truth in an uninhibited manner is what you consider “all sorts of bad things,” maybe you should quit being a researcher and go work for the Cuban or North Korean secret police.
As always, God help us all!
As far as gender goes, this has been done to death and proven that the wage gap really doesn’t exist.
You can’t look at what someone earns over a lifetime. You have to break it down by hour, and take into account what job they’re doing. Then look at who’s claiming worker’s comp, disability, etc.
“Customers should be identifiable and therefore at least somewhat accountable for their ratings. “People may do all sorts of bad things when they are anonymous,” he said. “Just check out the reader postings on any blog.””
In other words: We should punish people for telling the truth.
He’s criticizing the internet for its best feature: it’s the ONLY place where ordinary folks like me are able to voice an opinion about racial matters w/o being “held accountable,” which is to say, punished for saying the wrong thing.
Gotta “love” those recommendations of how to fix the “problem”.
I accessed the original article. The following is an ad on the page. I think it is most informative as to the attitudes and values of the producers of this anti-White male propaganda.
http://tinyurl.com/kmdk2f
Funny how they never mention that AA amounts to a 500 billion dollar a year wealth transfer to women, and a 100 billion dollar one to blacks. I wonder who they think pays for that.
In satisfaction surveys, store customers and medical patients say they prefer white men.
“Customers, from students buying textbooks to patients in an examining room, are consistently biased in favor of white men,” said Prof. David Hekman
Changes are needed in how customer satisfaction surveys are conducted, Hekman argues.
Anonymous customer feedback surveys should not be done, Hekman said. Customers should be identifiable and therefore at least somewhat accountable for their ratings. “People may do all sorts of bad things when they are anonymous”
Well, now! Something will have to be done about those customers. So they are the problem! Obviously they are biased and in need of re-training.
.
I suppose the relative competence and efficiency of white men has nothing to do with it… nope, gotta blame “racism”.
Anonymous wrote at 6:24 PM on June 8:
“Take this simple test.
— I was in a Home Depot recently testing this out. The Home Depot nearest my home has a large percentage of Blacks and they don’t know their a _ _ from their elbow. It’s not only Home Depot. It’s anywhere and everywhere.
Jewamongyou wrote’
……”Now the leftists out there are screaming “but they might have gotten there through the good ole boys network!”
Hasn’t anyone besides me noticed that there is no good ol’ boys network anymore? Has anyone else besides me also noticed that there are networks with admission and cover-ups for women and racial/ethnic groups now everywhere. I really notice it everytime I deal with my local community college which is run by feminists.
But its everywhere. I had a poor White couple as patients some years ago. They told me about how they tried to get work picking apples in Eastern Washington. “Not qualified,” they were told - by the Mexican foreman managing a monolingual Mexican crew of farm workers. They couldn’t get work picking fruit anywhere. Whites need not apply.
“Changes are needed in how customer satisfaction surveys are conducted, Prof. David Hekman argues. Anonymous customer feedback surveys should not be done, Hekman said.”
If you don’t get the results you want, try and try again!
‘People may do all sorts of bad things when they are anonymous,’ he said. ‘Just check out the reader postings on any blog.’
Yeah, ‘bad things’ like tell the truth.
David Hekman has a PhD in Strategic Management from the University of Washington. Note how poorly written his faculty bio blurb and homepage are written.
On his homepage Hekman claims to be amazed by the finding that “bad behavior is contagious.” Yeah, who could have ever thought that the maintenance of high standards requires discipline.
The view of that Hekman fellow is not funny, but openly totalitarian. The most basic principle of democracy, of elections and ballots is that the voter must never, never be identifiable or accountable. That is the only guarantee that he can decide without fear of retaliation and repression. A customer satisfaction survey is nothing but a small-scale ballot in a limited field. If we abolish voters’ anonymity there, it will one day end in the abolition of democracy. The voter-bashing in the liberal media after the elections for the European parlament gives us a foretaste.
I’m no feminist, but I think women might even be better for some jobs. I actually have a little bit more gut level trust for female physicians in making accurate diagnoses based on careful examination instead of making a snap judgment and sticking to it even if it’s wrong (which men sometimes do).
Customers preferring Whites over privileged minorities. This is the free market at work. The libs have been able to destroy much of the free market, but they haven’t (yet) found a way to force Whites to spend money at incompetent businesses.
>>>Customers prefer to deal with white men.
This is supposed to be news? I have WALKED OUT of car dealerships if a Black or Hispanic sales person approached me in hopes of making a sale! I vote with MY MONEY! I refuse to deal with non-Whites if at all possible. So if a “politically correct” business wants my money… don’t bother. You won’t earn it.
Women can do just as competent of a job as men. There is heinous whining in this story.
I own a well known and successful preschool in a major metropolitan center that is majority minority, and while many similar businesses have been closing down due to lack of business—I’m thriving, and actually hiring more teachers to handle all the new demand.
The difference? I’m the only facility in the area who employs all white staff, consequently I provide the highest quality service, and already the upper middle class and wealthy clientele will wait- sometimes years (in the case of a newborn) on my list for entry into my program, now I’m being offered premiums above my stated tuition for entry ahead of the waiting list.
I think the Greater Depression will be the death of minority owned or run business, in the new competitive environment, the few customers that are left will be looking for the best quality of whatever they want to purchase. Not all whites will provide the best product or service, but the best product or service is always going to be provided by whites.
“doing the same work”, or “having the same job title”?
White men have to be more competent than their co-workers.
Because they know they can be fired today and no one will care.
Fed Up wrote at 7:48 AM “You won’t earn it.”
A Norwegian male was here, ten minutes ago. He fixed my computer’s issues quickly and competently. He always does. His (white) wife, on the other hand, never knows ANYTHING. Any question requiring competency goes to the WHITE MAN, or his two white male assistants.
A white male handles the wiring issues in my 1965 “Fine Brick Dream Home”, quickly and competently.
There was an issue with my “communications provider”. Three black women and one black male were not sufficient to resolve an incredibly simple issue (basically a ‘connect’). Only when I reached a white male somewhere in New Jersey was the ‘problem’ (instantly) resolved. “There’s no problem. They just didn’t enter this as a connect.” And with that, he was off to undo some other ‘representative’s incompetence.
My classic limousine liberal (former) boss once let it slip that he always hangs up when a black voice answers directory assistance. “They never, ever, find what you want. They tell you there’s ‘no listing’. I can call right back and get a white person, and there will be a listing. So I just hang up the instant I hear a black voice.”
This is how things work in the real world. Woe be unto us, when, in the very near future, there will not be enough white males to go around. Things will not get fixed. Everything will fall apart.
The white males used in the studies probably WERE more competent: not specific to the scripted material, but in general. The people whose perceptions were being tested probably perceived correctly the general level of competence of the white males.
I’m smarter than most men. But I’m not as smart as my brothers. Their intelligence probably IS about five points higher than mine. They instantly grasp complex things that take me an hour or so to unravel. We all worked our way up in the world. One brother is an Attorney, and one is a surgeon. I did not make it quite as far. But that’s fine. The hour’s delay I mentioned surely would be a hindrance during complex restructuring, or when strategizing a particularly challenging surgery.
At whatever level of competence, be it Plumber or Neurosurgeon, the white males more often ‘get it’ instantly. We’ve all seen it, and so our collective perception of white males’ superior competence is accurate….tests or no tests.
I looked at the link for this Heckman guy posted above. He’s nothing but a shallow opportunist. Another young, white male academic trying to save his own hide in academia by joining the anti-white male ‘research’ cult. Here’s a quote from his homepage:
“…but my co-authors and I finally figured it out. The reason is that managers really want to give customers what they want and customers irrationally prefer white men.”
Note the triumphant, authoritative tone in what is a statement not of fact but of what he and his co-workers wish were the case and conjecture about the mental fitness of customer bases of businesses of which none of the authors have any direct involvement.
By condemning anonymous surveys, what Hekman is really saying is that customers should be subject to retaliation by the incompetant Affirmative Action hires they criticize.
He’s also technically incorrect when he complains that women are paid less than men. My understanding is that in most fields, women are paid as much as men - right up to the point when they leave the work force to have children. This time away from work is what costs them, not “sexism”.
“Once the world begins to awaken to the fact that white males and boys are more hype than substance and that has constituted much of their status, they’ll begin to realize the incredible retarding effect the reliance of many white males has had on world civilization.”
Will they run as fast as they can back to sub-Saharan Africa? That would be the logical decision given this “realization.” But really; “more hype than substance?” Of whom is this an apter description than of blacks? The civilization you and your people enjoy in white nations is not the creation of “hype.”
What is it going to take for fair minded people to see through the games these leftists play? They need to be taken for the joke they are? What is so utterly incredible is that many of these so called progressives, are highly educated, and yet, still ignore things so obvioius, that in doing so,they only damage their own credibility. The left is for the environment, yet unlimited immigration and rejection of the nation state. They say they are for a decent quality of life for people, yet their policies overtax people and ruin whole States like California. They are for going easy on criminals, yet do everything they can to encourage further criminality.
What gets me about these sorts of studies is that you get these geeky social scientists trying to quantify the labor values of millions of people. How do they get the data? And how do they analyze the data? On top of that, most social scientists live in the cloistered world of academia with little sense of how the real world works. What is the worth of Plumber A versus Plumber B? Or Carpenter X and Carpenter Y? Who is the better ballplayer, home run hitter Manny Ramirez who is a lousy fielder and a cancerous presence in the clubhouse or second baseman Dustin Pedroia, who is a slick fielder who hits .320 with fair power?
24 — Anonymous wrote at 7:13 AM on June 9:
Oh, they will. They will have black businesses owned by the government and use our tax dollars to subsidize it.
In my experience a woman doctor is not any less able than a male doctor. A woman lawyer is just as good. It seems to me that a lot of males here feel like blaming everyone.
These claims of male ability to get the job done better are just not true.
“social scientists trying to quantify the labor values of millions of people. How do they get the data? And how do they analyze the data?”
Given affirmative action promotions, just like the ‘quick rank’ in the Army, I’d have to say women working the exact same job earn more. There is no real data here however. Just the stereo-type that men on average earn more. And that women have to work twice as hard to achieve the same recognition. Men earn One dollar for every 50 cents earned by women or something. The reality is women study different subjects, go into different job fields, work a different length of hours, and have been on the job a different length of time than have men.
Why not play the race card as well as the sex card? Black women earn more money than black men. We won’t be hearing about it as ‘75 cents for every dollar’ earned by black women, no doubt.
Pam:”Woe be unto us, when, in the very near future, there will not be enough white males to go around. Things will not get fixed. Everything will fall apart.”
Great point. And it’s perfectly illustrated by what happened to cities like Detroit and Durban (South Africa) once most of the White males left. For a glimpse of the post-White male Durban, see: http://deathofdurban.blogspot.com/
In my experience a woman doctor is not any less able than a male doctor. A woman lawyer is just as good. It seems to me that a lot of males here feel like blaming everyone.
These claims of male ability to get the job done better are just not true.
On average, it’s usually too close to call. And it’s hardly true that all non-whites employees are useless.
But there’s a real problem when women and non-whites arrogantly think they’re better because they’re women and non-whites, and begin to behave thusly, behavior which is difficult to change as it often arises because they’ve erroneously come to believe they’re beyond reproach.
27 — Anonymous wrote at 8:54 AM on June 9:
The difference? I’m the only facility in the area who employs all white staff, consequently I provide the highest quality service, and already the upper middle class and wealthy clientele will wait- sometimes years (in the case of a newborn) on my list for entry into my program, now I’m being offered premiums above my stated tuition for entry ahead of the waiting list.
Has it ever occurred to anyone the MAJORITY Of customers in this country are white? and whites prefer whites to help them out? and since men are looked up to in every cultures, it’s white men who are sort after for assistance? These studies point out the obvious, whether it’s about customer service or interracial dating. imo.
42 Anonymous: Maybe the poster with the all-White day care center is caring for the children of liberals. They’re not going to call down the Diversity Police, they ARE the Diversity Police. And they don’t want their little Elizabeth to have to sit near Daymonicus or Chamika.
The lowest on the totem pole are the staff at the supermarkets, all ethnic - what do you expect for $6 an hour.They seem to delight in changing the location of anything and everything once you have remembered where it is. When I go shopping, I need this, that and the other and nothing else. I went in a few weeks ago, I needed sugar and they had moved it again, I asked a clerk who proudly told me it was in the grocery section. At a recent check out, my bill came to $17.32, handed her a $20, then found 32 cents, offered it to to her, she refused to take it, she said she could not as she had already punched it in and she had to give me $2.68 change. I tried to explain to no avail, she offered to call the supervisor to cancel the transaction and I gave up.
My local home depot is still almost all white, I suspect many are retired tradesmen because the know what they are talking about.
Anonymous wrote at 7:01 AM on June 9:
I had a 25 year career as a doctor and I notice women do this at least as often as men. It is especially prevalent in young women these days. They grew up being told that they can do anything are superior to men, etc., and they believe it. They are assertive and even agressive about this assertiveness in a way most men (today) would not dare to be - professionally. Men are under the gun as potential lawsuit victims for all sorts of misconduct while females have little of that sort of pressure applied to them from the start. The result is over-confidence and a very assertive attitude. Many seem to take lessons in professional conduct from tv shows as well. I found it all so irritating and dangerous after I returned from practicing in Europe that I choose to retire poor than work in these atmospheres any longer.
“More hype than substance, huh?”
I have 79 US and foreign patents awarded. How many do you have?
All I know is from my own 30+ years of experience working with blacks (and others) in the labour force, If I had my own business I would never hire a black.
All of our front office people are whites for that very reason - I want our customers happy with whom they deal. Occaisionally, we will hire a coloured person for some menial tasks, but they will not deal with the customers.
I have my own Business, and I have never, and will never, hire a Black for any task, because they are more trouble than they are worth. This is from my personal experience in dealing with other Businesses that have Black emloyees.
I have my own Business. I would never hire a Minority, especially a Black.
